While lawyers may be adept at assisting clients to plan carefully for death or catastrophic events, the ever-increasing digital world brings another item to the planning process: online and digital accounts.
Without the right planning, families and other beneficiaries can end up completely locked out of loved ones’ digital life (and associated assets). For example, when access to email, banking, utilities, and cloud accounts is lost, survivors face delayed bill payments, frozen assets, lingering subscriptions and significant emotional strain. Too often, service providers refuse to help without credentials, even when a death certificate is provided.
The key takeaway for attorneys is that digital assets are no longer optional in estate planning. Email access is especially critical because it often controls password resets for everything else. The good news is that practical solutions are available: encourage clients to inventory key accounts, use a secure password manager with legacy access, designate a trusted digital contact, and activate built‑in legacy tools offered by major platforms.